Information We Collect
When you call, book a service, or fill out a form on our website, we collect the details you give us - your name, phone number, email address, and the service address where you need plumbing work.
We also collect basic technical information automatically when you visit our site, such as your IP address, browser type, and the pages you view. This helps us keep the site running smoothly and understand what visitors are looking for.
How We Use Information
We use your contact information to schedule appointments, send service updates, and follow up on completed work. If you ask for a quote, we use your details to prepare and deliver it.
We may also use your information to send occasional reminders or offers related to our plumbing services. You can opt out of those messages at any time by replying STOP or calling our office.
We never sell your personal information to anyone. We only use it to serve you better and run our business.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and improve your browsing experience. For example, cookies help us keep the site secure and load pages faster.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly, but you can still call us to book service.
Analytics and Third-Party Tools
We use trusted third-party tools like Google Analytics to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and general location. They do not identify you personally.
We may also use scheduling or messaging platforms to manage appointments and communicate with you. These providers only access the information needed to perform their specific service and are required to protect it.
Data Sharing and Disclosure
We share your information only when necessary to complete the work you requested. That might include giving your address and phone number to a technician dispatched to your home, or sharing payment details with our payment processor.
We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our team, our customers, or the public. We do not rent or sell your personal data to marketers.
Data Retention
We keep your personal information only as long as we need it to provide services, meet legal and accounting requirements, and resolve any issues that may come up after your service.
When your information is no longer needed, we securely delete or anonymize it. If you ask us to remove your data, we will do so unless we are required by law to keep it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and using reputable service providers.
No method of transmission over the internet is completely secure, but we work hard to safeguard your data. If you ever notice something suspicious, please call us right away.
User Rights
You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also object to certain uses, like marketing messages.
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information - though we do not sell your data.
To exercise any of these rights, contact us using the details below. We will respond within the time required by law.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.